How can we help?
Updated 5 October 2026 · English / Русский
Help with your connection, access code or account.
Email support
Write to our published company contact and put “Vossk VPN” in the subject. Include your device, app version and a short description of what happened.
Contact supportNever include your access code, password, private key or full browsing history.
Cannot connect?
- Check that your account has active access and servers have loaded.
- Set the preferred protocol to Automatic, then disconnect and reconnect.
- Try Wi-Fi and mobile data separately, and approve the system VPN permission if asked.
- If it still fails, copy the bounded local diagnostics from Connection settings and send them only if you choose.
Switch or delete your account
Open the account menu. Choose Switch account to enter another valid code, Sign out to remove the local login, or Delete account for permanent deletion. A failed code does not replace your existing login.
Поддержка Vossk VPN
Напишите на [email protected], указав Vossk VPN, устройство, версию приложения и описание проблемы. Не отправляйте код доступа, пароль, приватный ключ или историю посещений.
Если соединение не работает, проверьте срок доступа, выберите протокол «Автоматически» и переподключитесь. Сравните Wi-Fi и мобильную сеть. В меню аккаунта доступны смена аккаунта, выход и постоянное удаление.